Summary
African Bank stands out as one of the most accessible and innovative financial institutions. Founded in 1975, the bank has adapted to the diverse needs of its customers, ranging from individuals to large corporations. With its headquarters in Midrand, Johannesburg, African Bank provides a range of services to meet the financial needs of its millions of customers.
This article will guide you on the different ways to contact African Bank customer service, whether for general questions, specific requests, or emergency situations.
1. Customer Support Services
African Bank prides itself on providing quality customer support at all times. To this end, the bank has set up a 24-hour call center, covering a variety of services. Whether you have lost your bank card, want to make a complaint, or need help with a loan application, there is always a team ready to assist you.
1.1. Useful Telephone Numbers
To reach African Bank customer service, the main number is 0861 111 011 This number is accessible 24 hours a day for all your questions or queries. If you are abroad, you can use the number +2 786 111 1011.
For emergencies such as fraud or card theft, you can dial +2 780 063 3633.
1.2. Email Addresses for Specific Services
African Bank also offers several email addresses to handle specific queries:
– For questions about savings and investments, use the address SCCInvestments@africanbank.co.za.
– Insurance related queries can be sent to insuranceclaims@africanbank.co.za.
– For any credit life queries, the contact address is InsuranceClaims@AfricanBank.co.za.
– Individuals requiring debt counselling can write to DebtCounselling@africanbank.co.za.
1.3. Contact via Social Media
In an increasingly connected world, African Bank has also invested in social media platforms.
You can get quick assistance via Facebook, Twitter, LinkedIn, or Instagram. These channels not only allow for quick interaction but also keep a written record of your communications with the bank.
2. Physical and Postal Addresses
If you prefer to contact us in person or by mail, African Bank has a registered office address at 59 16th Road, Midrand, Johannesburg.
For correspondence by post, you can use the address Private Bag X170, Midrand, 1685, Johannesburg.
It is recommended to use these options for formal communications or transactions that require physical follow-up.
3. Ethics and Fraud Line
Security is a priority for African Bank.
To report any fraudulent acts or unethical behaviors, you can call the dedicated line at 0800 633 633 or send a fax to 0864 944 107 To report fraud by email, use the address africanbank@tip-offs.com. This line is a crucial service to protect customers and maintain the integrity of the bank.
4. Conclusion
Whether you are a current or potential customer, or you require specific assistance, African Bank is committed to providing you with the best possible service.
With a full range of communication channels, including telephone, email, social media, and physical offices, it is easy to stay in touch with this banking institution. Do not hesitate to use this information to resolve your issues quickly and efficiently. African Bank remains at your disposal for any assistance you may require.
